![]() ![]() Agents can log into all queues in which they are a dynamic member by dialing *45. *45 is the default queue login toggle feature code.Announcements - Played for callers and members.MoH - Music or advertisements played for callers while waiting in the queue.Ring Strategy - A strategy for how to handle the queue and divide calls between queue members.Dynamic - The agent can log into or log out of a queue.Static - The agent is always a part of the queue and cannot log out.Agents - Members who answer the queue calls (extensions or users that log in as agents).Callers - Incoming calls placed in the queue.The Queues module allows you to create and design queues that allow callers to speak with agents as quickly and painlessly as possible. Callers placed into a queue will hear music or advertising until someone is available to answer their call. Call queues are useful when you have more callers than people available to answer calls. When a call is directed into the queue, by default, the calls are answered in a first-in, first-out order. ![]() A queue is a “stack” or “line” of calls that need to be answered. Automatic Call Distribution (ACD) or call queuing provides a way for a PBX to queue incoming calls.
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